Privacy Policy

1. Introduction.

We at Coscove LLC know you care about how your personally identifiable information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy (the “Policy”). By using or accessing our website(s), products, and applications (the “Services”) in any manner, you acknowledge that you accept the practices and policies outlined in this Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Any capitalized terms that are not defined in this Policy are defined in our Terms of Service.

2. Information Collected.

a.      Voluntarily Disclosed Information. When you use the Services, you will have the opportunity to provide us with some information directly. For example, some functions of the Services require you to register for an account, where we may ask you for your email address and preferred username. As another example, we may also collect other information you directly give us as you build your profile through the Services, including but not limited to: your measurements (e.g. height, bust, waist, and hip measurements, and sizes for tops, bottoms, dresses, and shoes); location; contact information; student or occupation status; and, whether you have bought or sold items on other resale platforms.

i.      Third Party Information Providers. When you provide us with the credentials to a Third Party Information Provider (such as Google or Facebook), we will obtain what information the Third Party Information Provider allows us to receive, as determined by the terms that govern your relationship with the Third Party Information Provider.

ii.      User Generated Content. Certain parts of the Services also allow you to upload or post User Content, such as live-stream videos, videos, photos, graphics, text (such as chats), interactive features, and other materials, whether provided by you, Coscove or a third party. Please note that any User Content you post may be publicly available, viewable to others, may appear in search results on our platform, and may appear in search results of third-party search engines. User Content will be saved, including but not limited to, time-stamped videos that are recorded from live-streams, photos, and chats. Section 4 of this Policy explains how information you submit to the Services may be shared or available to third parties. Coscove recommends that you not post any sensitive personally identifiable information, such as your address, information about website accounts, credit card numbers, or your Social Security Number, because that information may be seen by others.

iii.      Financial Information. In order to use the Services, you will be asked to provide certain financial information so that you can pay for the products that you have purchased and/or be paid for the products that you have sold. Our current payment processor is Stripe. Please note that when you register with Stripe, your financial information will be collected by Stripe, and we will not have access to your financial information.

b.      Automatically Collected Information. Whenever you interact with the Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access the Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in the Services are visited and by how many people.  You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. More information on how Google Analytics uses your information is available at this link . We may also receive confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services.

The requirements are listed at the link provided. You should review them and ensure that your marketing practices conform with them. Among these rules, the most important require that you ensure that each email is clearly labelled as a marketing email and explain and provide a clear process for opting out of future marketing emails.

3. Use of Collected Information.

We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

4. Disclosure of Information.

a.      Staff and Third Party Service Providers. We employ and utilize other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. For example, we ask you to use Stripe for purchase transactions.

b.      User Generated Content. We may use photos, videos, video recordings of live-streams, chats, and other User Content for future uses, including but not limited to, marketing purposes. We may share your information with our channel partners, subsidiaries, affiliates, professional advisors (such as financial, insurance, legal, accounting, or otherwise), joint ventures, or any other company, to fulfill obligations and requests, to provide users information about Coscove, and other purposes in our sole discretion. Coscove does not control how a business partner may use your personal information. Our business partners are responsible for managing the use of personal information collected in these circumstances.

c.       Public Information. Please note that if you submit any of your personally identifiable information to a portion of the Services that is accessible by other users, including an online forum, live-stream chat, or comment section, other Users will be able to see that personally identifiable information. Accordingly, only include information in those submissions that you are comfortable sharing with third parties.

d.      Business Transfers. We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into those transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personally identifiable information could be one of the assets transferred to or acquired by a third party.

e.      Legal Compliance We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Service  and other agreements; or protect the rights, property, or safety of Coscove, our employees, our users, or others.

5. Security Disclaimer.

We endeavor to protect the privacy of your account and other personally identifiable information we hold in our records, but unfortunately, we cannot guarantee complete security.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

6. Modification / Deletion of Information.

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

• name and password
• email address
• user profile information
• location
• contact information
• Stripe profile
• student or occupation status
• whether you have bought or sold items on other resale platforms

 The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at info@coscove.com.

Finally, if you request, we will remove your name and all other personally identifiable information that you have provided from the Services. Please understand, however, that it may be impossible to delete this information completely, due to backups and records of deletions. In addition, please understand that, if you request removal of your information, you will be unable to utilize associated features of the Services. You may not request the removal of de-identified, anonymous, or aggregate data from our databases.

7. Ages of Users.

The Services are intended solely for persons who are at least 18 years old. By using the Services, you represent and warrant that you are at least 18 years old. If you are not 18 years or older, you may not use the Services in any way. 

8. Changes to Policy.

We’re constantly trying to improve the Services, so we may need to change this Policy from time to time as well, but we will alert you to changes by placing a notice on our website, by sending you an email, or by some other means. Please note that if you’ve opted not to receive notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Policy in effect at the time the information is used.

9. Contact Us.

If you have any questions about the Policy, the collection and sharing practices of the Services, or your use of the Services, please contact us at info@coscove.com.